Futons R Us NY, inc. offers a 7 day Return Policy starting on the day when the merchandise is received
by a customer, so buy with confidence! You may return an item, excluding any shipping and
Handling charges, within a period of 7 days according to the following guidelines: All returns must be doubled boxed (manufacturer's box inside a shipping box) and authorized by Futons R Us NY, inc.
Please contact our customer service department for return authorization number and instructions prior to
shipping merchandise back. Enclose the original receipt or a copy of it with your return.
Also enclose a brief letter of explanation of return and state your request for either a refund or an exchange.
Please include the authorization number on this letter and not on the outside of the box.
Never write anything on the manufacturer's box.
Refunds, exchanges and returns may only be made within 7 days of receiving. the merchandise if return is in original
mint (brand new). Returns of non-defective opened merchandise are subject to a
minimum15% restocking fee.
All returns will not have a restocking fee if provided merchandise is returned in unopened
condition (brand new) within 7 days! If the package is opened there is a minimum 15% restocking fee.
Any product, which appears to have an initial defect within 7 days of delivery, may be returned
for a replacement (for the identical model only) without being subject to any restocking fees.
RMA numbers are valid 7 days and the product must reach our warehouse before then.
A delay will result in complete forfeiture of your credit. Products sent back without valid RMA numbers will not be accepted.
Any merchandise returned to us unauthorized will be REFUSED.
NOTE: Customer is responsible for shipping charges on returns.
Shipping and handling expenses are non-refundable (including all refused and unaccepted packages).
All merchandise must be returned in original manufacture packaging.
All supplied manufacture accessories must be included in original factory packaging when returning the item.
Failure to return all or any supplied accessories will result in complete forfeiture of your credit.
Original manufacturers warranty cards and paperwork must be blank.
Claims must be made within 7 days of receipt of merchandise. Customer is responsible for
inspecting merchandise contents and condition within those 5 DAYS.
No partial returns when buying with Packaged deals: Everything must be returned.
WE ARE WILLING TO EXCHANGE ANY DEFECTIVE products. All returns are subject to inspection.
In the event any of these conditions are not adhered to, we reserve the right to either refuse the return,
or to charge a nominal restock fee of no less than 15% depending on the condition of the returned merchandise.
Returns typically take 5-7 business days to process, and credits should be posted within 14 days of receipt.
Please note that we are not responsible for returns lost by the shipping company.
SHIPPING POLICY
All orders are processed upon receipt. Normal processing can take 24-48 hours, and upon
verification & approval, your merchandise is shipped out immediately.
If you live within 250 miles from Brooklyn, 11204 we offer delivery service, where they can bring the
merchandise into your home and assemble it at an extra charge. To utilize this service simply
write in the comments section of the order form that you want to utilize the delivery
service and specify if you have an elevator building or how many flights of stairs you have.
All merchandise is shipped out in a box with instructions on how to assemble the goods.
Shipping is free within the 5 boroughs of New York City (Brooklyn, Queens, Manhattan, Bronx and Staten Island).
All other areas must email us for a freight quote.
All products have 5 year warranty only when the item is delivered and installed by our drivers.
Out of new York State : Futons R Us, inc. offers convenient shipping methods for delivery within the continental United States only.
Please keep the following in mind when choosing a delivery method:
shipping times represent the time it normally takes your package to arrive from the day we actually send it out,
not from the day you submit your order. Additionally, processing & shipping times do not include
non-business days (i.e., Saturdays, Sundays, & holidays). For example, an order for
FedEx 2nd day delivery placed on Thursday could take until Tuesday to arrive at its destination,
assuming processing is completed within 24 hours and the package ships out on Friday (Friday + 2 business days = Tuesday).
It could take longer if the order cannot be processed in time to be shipped out on Friday.
The same is true for the other delivery options. The tracking number is automatically e-mailed to you and after
the package leaves our warehouse, you may check its status online at www.fedex.com or via phone at 1800 GO FedEx.
Futons R Us NY, inc.
1415 West 8 St.
Brooklyn, NY 11204-6408,
United States
e-mail: futonsrus@hotmail.com Company phone: 1(718)-621-6417 or 1(212)-433-0701
Customer Service
contact us 1(212) 433~0701 1(718) 621~6417
futonsrus@ hotmail.com
